Service structure
Service structure and processes are the same in all Baltic countries. All service process development is managed by Hansab Group. Baltic customers can get the same services everywhere and make one service agreement throughout the Baltics. The aim of service is to serve, maintain and fix the equipment within the product portfolio competently.
The service organization of company has been divided ainto customer service and service support management.
The main activities in Customer Service:
Monitoring – analyzing faults, dispatching, fault reporting
Service desk - planning the routes and time schedules of field engineers. They assist technicians with any problems which appear doing the engineering work
Customer service - technicians, engineers are making repairing and maintenance work on site.
The main activities in service support:
Support Technicians have high technical competence of products. They support field engineers and hotline
Technical trainings and testing
Logistics arrange all the tasks involved with products, spare parts, consumables and the transportation and delivery and warehousing of these.
Repair Centre is responsible for repairing the modules and equipment that are not fixed on site
Service agreement manager is responsible for keeping a record of service contracts, updating and analyzing them.
